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Insight Global is hiring for a Quality Call Center Analyst to sit 100% onsite for a large, telecommunication company. This person would be joining the Service Transformation Team within the Customer Operations Organization. This Quality Call Center Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" or NBO to customers by incorporating the artificial intelligence tool, Pega. In other words, when a customer calls in, the platform will interrupt the call and be able to pull past call data or their customer profile. Based off the current data, the AI tool will suggest the next best action or predict why the customer is calling in that way they are directed to the right person/center that will overall better customer experience. This Quality Call Analyst will be listening and gathering context from customer calls with agents. This Quality Call Center Analyst will be listening to see what areas could have been improved in the call to better the customer experience or how they did giving the " next best offer".
...thinkers, innovators, dreamers, and most importantly, doers who believe that the whole of our efforts far outweigh the sum of our parts. This is not for the faint of heart. We work hard, we move fast, and we are on a mission. For us, this is not a job, this is an...
...recruiting, sales, marketing, or related work experience. ~ Proven success with self-direction... ...internet connection. ~ Bi-lingual in Spanish & English. ~ Bonus points: Being an... ...~ Hybrid (Working from Atlanta Office and Home)~ Time Off & Holidays ~ Parental Leave...
...Title: Kids Place Child Care Substitute Department: Community Education Reports to: Site Supervisor Available Positions:... ..., Peter Hobart, PSI, and Susan Lindgren for grades K-5. Extended-day preschool is offered at Central and Lenox Community Centers. Full...
&##128205; Estimator | $100,000 $140,000 | West Paducah, KY. (Must be a US citizen + Green card holder) Join a Leading Construction Team and Take Charge of High-Value Projects Are you a seasoned construction estimator ready to lead large-scale, multi-trade projects...
...a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a UX Designer. Job Description: We are looking for a talented and motivated UX Designer with 1-3 years of experience to join our growing...