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Insight Global is hiring for a Quality Call Center Analyst to sit 100% onsite for a large, telecommunication company. This person would be joining the Service Transformation Team within the Customer Operations Organization. This Quality Call Center Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" or NBO to customers by incorporating the artificial intelligence tool, Pega. In other words, when a customer calls in, the platform will interrupt the call and be able to pull past call data or their customer profile. Based off the current data, the AI tool will suggest the next best action or predict why the customer is calling in that way they are directed to the right person/center that will overall better customer experience. This Quality Call Analyst will be listening and gathering context from customer calls with agents. This Quality Call Center Analyst will be listening to see what areas could have been improved in the call to better the customer experience or how they did giving the " next best offer".
...with Compassion and Integrity: Join Agemark as the Director of Nursing! Location: CountryHouse in Council Bluffs, IA Organization:... ...hours as needed, including evenings and weekends, as Manager on Duty. We believe in taking exceptional care of our employees, just...
...MUST HAVE WORKING KNOWLEDGE OF EDA tools and Semiconductors! PLEASE HAVE EDA/SEMICONDUTOR EXPERIENCE WHEN APPLYING! Design Verification Engineer. UVM Bay Area #7810 My client is a very promising, innovative, well-funded startup backed by top-tier investors...
...The Controller provides strategic and tactical support in accordance with the Company's growth objectives and long-term planning. Increase the value and profitability. Ensure the accuracy and integrity of the Company's financial reporting. Demonstrates behavior that...
Symphony Solution is a leading provider of custom software development, AI solutions, and digital transformation services . We work with businesses across industries to develop innovative IT solutions. We are looking for a Data Entry Clerk to support our operations...
The RN Charge Nurse is responsible for overseeing nursing services each shift and functions as a nursing supervisor. This position... ...direct patient care to the extent of performing efficient, safe dialysis, if allowed by state regulations. Responds to all...