Title: Customer Service Representative – Bilingual Spanish
Duration: Houston, TX (hybrid)
Location: 12 Months Contract
Pay Rate: $18/hr on W2
Job Description:
Terms of Employment
• W2 Contract, 12 months
• This position is hybrid with one day per week in the Kinder Morgan office in Houston on Wednesdays.
• Candidates must be flexible to work any shift during the hours of operation from 7:00am to 6:00pm CST, Monday to Friday. The starting shift for this position will be from 9:00am to 6:00pm. Flexibility is key as they could be asked to stay and work late if there is a storm, outage or high call volume.
Overview
• Our client is looking for a Customer Service Representative to manage order processing, handle customer inquiries, and provide timely resolutions to ensure a high level of customer satisfaction. The role involves preparing correspondence, addressing customer needs, and proactively resolving issues to maintain strong customer relationships.
Required Skills & Experience
• High School Diploma and 4-6 years of experience in any customer service field.
• Experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls).
• Experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc.
• Bilingual (fluent in English and Spanish).
• 45 WPM typing minimum
• Ability to pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. 85% on Basic computer skills test.
• Ability to pass a basic phone etiquette test. 85% score on Proveit or IBM or Kenexa some testing tools.
• Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.)
• Demonstrate ability to learn quickly and can retain information that is learned.
• Ability to multi-task and work in a fast-paced, call center environment.
• Proficiency working on a computer.
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
• Strong communication skills to correspond with customers through various channels (inbound, outbound, email & chat).
• Strong interpersonal skills.
Sincerely,
Preetam Raj
Lead Technical Recruiter
nTech Workforce Inc.
D: 410-505-4857 EXT: 726
E: preetam@ntechworkforce.com
preetam(at)ntechworkforce(dot)com
...sales goals. Our ideal candidate has a proven track record in the real estate industry and a passion for helping others succeed. In this role... ...the way real estate is practiced in the area by providing a level of service that will become the standard for other realtors across...
Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities. Our company, which was built on our Culture Keepers, employees thousands of vital Team Members and is committed...
...creative team dedicated to bringing campaigns and creative ideas to life for local and national brands. Were looking for a creative that... ...agency or client meetings in person when needed or when we want to collaborate. Interested in applying? Tell us your story...
...community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. Youll join a mission-driven team and create relationships that motivate us...
...associated departments and will be responsible for routinely collecting and entering data, specific to Outpatient eligibility, into Midas for trending report purposes. Benefits: Tuition Assistance Career development opportunities across UHS and our 300+...