Bilingual Customer Service Representative
Pay: $19.50 per hour
Remote: in office 1 day per month (Eden Prairie, Minnesota, 55347)
Duration: 12+ mo, Contract to Hire, W-2
Weekly Schedule: Will be one of the schedules below - Must be flexible with schedules below
* Schedule A: FRI - TUE (F: 4pm-10pm, S/Su: 8am-5pm, T/W: 4pm-12am)
* Schedule B: WED-SUN (W/Th: 4pm-12pm, F: 4pm-10pm, S/Su: 8am-5pm)
* Schedule C: THU - MON (Th/M: 4pm-12pm, F: 4pm-10pm, S/Su: 8am-5pm)
* Schedule D: FRI - TUE (4pm - 12am)
* Schedule E: WED - SUN (4pm - 12am)
* Schedule F: THU - MON (4pm - 12am)
Duties and Responsibilities:
* Manages order process for clients, establishing contacts and building relationships with customers to understand their needs.
* Communicates proactively with customers, carriers, suppliers, and internal teams to ensure customer satisfaction.
* Manages conflict and difficult customer conversations with tact and diplomacy.
* Responds to inquiries and provides updates related to orders in a timely manner.
* Reviews internal and customer data for quality and accuracy .
* Executes customer pricing strategy , growing the business by identifying and communicating opportunities.
* Leverages available tools and resources to improve efficiency and maintain consistency.
* Utilizes data and reporting to improve service results and meet customer expectations.
* Uses technology to manage order statuses and initiate corrective actions when needed ( pricing, delivery times, weights, quantities, etc. ).
* Executes customer workflows, preferences, and SOPs to create cost-effective solutions.
* Resolves issues through customer communication, offering options and alternative solutions.
* Collaborates with operations teams to standardize tasks and improve efficiency.
Qualifications:
* High School Diploma or GED
* Fluent in Spanish and English (written and verbal) required
* Customer Service experience
* Attention to detail and problem-solving skills
* Basic proficiency in Microsoft Office Suite
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
McCarthy is currently accepting applications for Union Laborers with experience on large construction jobsites. The Laborer role is essential and assists the project team in ensuring timely and successful completion of construction projects.Key Responsibilities~Maintain...
Triaplex, Inc. is looking for Software Engineer with a background in C++, Python, and MATLAB to join our team. This position will support a mission-focused customer during the full life-cycle development of a Radio Frequency Processing System . Additional experience with...
...We are seeking the immediate hire of a Building Inspector for Brevard County, Florida. The person in the role will work under the direction of the Florida Business Unit Manager and is subject to annual performance evaluations. The Inspector will perform technical...
Our client, an Asset Management Firm in Midtown Manhattan is seeking a polished ambitious, resourceful Hospitality & Recruiting Coordinator to report into their Head of Recruiting/HR. This is a multi-faceted role where the successful candidate will assist with the daily...
...compassionate, intuitive, and knowledgeable nurse to join the direct care team as a Care... ...individuals and/or staff with resources/education necessary as it relates to mental health,... ...Drivers License: This position will require travel at times as youll be responsible for...