Job Description

Job Description

Job Description

• Operational Management:
• Overseeing all hotel departments, including front desk, housekeeping, maintenance, and food & beverage, to ensure smooth and efficient operations. 

• Guest Relations:
• Handling guest complaints, addressing concerns, and ensuring high levels of guest satisfaction and loyalty. 

Staff Supervision and Training:

Managing, training, and developing hotel staff, ensuring they meet performance standards and adhere to safety protocols. 

Financial Management:

Assisting the General Manager with budgeting, forecasting revenue and expenses, and monitoring financial performance. 

Revenue Generation:

Implementing strategies to increase revenue, such as implementing yield management policies and promoting hotel services. 

Sales and Marketing:

Supporting sales efforts, coordinating advertising and promotional programs, and working with marketing teams to improve the hotel's public image. 

Human Resources:

Assisting with hiring, onboarding, and performance evaluations of staff. 

Compliance and Regulations:

Ensuring compliance with all applicable laws, regulations, and safety standards. 

Event Management:

Overseeing the planning and execution of hotel events and functions

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